Our e-mail support is provided for free for the whole life of the instrument.
How can we afford this? Well, we value the relationship with our customer and we are sure about the reliability of our instruments.
We will be glad to answer all your questions: technical enquiries, information requests or suggestions.
One of the main goals of our service department is to provide valuable answers in a short time. In order to answer your queries even more effectively and in the shortest time possible, please make sure to provide product model and serial number of your instrument when you contact us. You can find this information on the silver label located at the back of the unit. Moreover, please do not forget to include your contact details and company name!
A number of products designed and manufactured by HTA are sold by OEM partners: the technical support about OEM products is provided directly by OEM partners.
For all other products (instruments sold directly by HTA or HTA’s authorized distributors), please fill in the contact form!