Autosamplers and Sample Prep Workstations

Customer Excellence Program

Designed by service engineers for service engineers!

What is it about?

The aim of the program is to provide field service engineers that are in the process to install an HTA product with background information, documentation and tools in order to make installation straight-forward and to deliver end-user with the best possible service. However, if your installation is already in progress or you need to get advice on a product already installed, please contact us through this page.

Moreover, the aim is to establish a personal contact so that in case you need advice, you know where to look to get your answer or you know who you should contact: aren’t you familiar yet with WIKI, Monday Tech Chat or HTA Service Manager? Then this program is for you.

Is it provided for free?

If you bought your product directly at HTA, our remote support is provided free of charge. In case you bought your product by an OEM or authorized partner of HTA, or you plan to re-install a second-hand / existing device, you are invited to reach us anyway: we will inform you if the service will be provided for free or a charge is required.

How do I enroll in the program?

Please click on the appropriate button at the bottom of the page. You will be required to provide contact details of the service engineers that will perform the installation: one of our representatives will be in contact with you within 5 business days (office closure applies). The service is provided in English or Italian; if you do not feel comfortable in having oral English conversation and want to stay in contact by email only, please inform us by selecting the appropriate option in the form.

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